Managing and Achieving Client Expectations

Successful consultants strive to fulfill or exceed client expectations. At times client expectations may not align with challenges that arise. These challenges may be entirely or in part outside the consultant’s realm of influence.

Our panel of three expert PATCA consultants offer tips and approaches to managing and mitigating such situations.

Christopher Edington, Project Consultant

Walt Maclay, Principal of Voler Division of Strawberry Tree , Inc. (

Paul Scott, Prinicipal of Matrix Information Services (

Managing Customer Expectation PanelView slides (pdf)